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1.About this Policy

1.1 This policy explains when and why we collect personal information about our members, how we use it and how we keep it secure and your rights in relation to it.

1.2We may collect, use and store your personal data, as described in this Data Privacy Policy and as described when we collect data from you.

1.3 We reserve the right to amend this Data Privacy Policy from time to time without prior notice. You are advised to check our website for any amendments or contact the Company.

1.4 We will always comply with the General Data Protection Regulation (GDPR) when dealing with your personal data. Further details on the GDPR can be found at the website for the Information Commissioner ( For the purposes of the GDPR, we will be the “controller” of all personal data we hold about you.

2. What Personal information we collect or hold about you

We collect and process the personal information that you have given us or will give us by phone, e-mail or letter. We will only collect personal information we require to fulfil our contractual or legal obligations. The type of information we will collect will be limited to basic personal information (name and address).

3.Who else has access to the information you provide us?

3.1 We will never sell your personal data.

3.2We will not transfer your personal data outside the EU without your consent.

3.3 We may pass your personal data to third parties who are service providers to us for the purposes of completing tasks and providing services to you on our behalf (e.g. printers). We do this for the purpose of our legitimate interests in operating and performing our contract with you. However, we disclose only the personal data that is necessary for the third party to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own purposes. It is possible that third parties may themselves engage others (sub- processors) to process your data. Where this is the case third parties will be required to have contractual arrangements with their sub-processor(s) that ensure your information is kept secure and not used for their own purposes.

4.How long do we keep your information?

4.1 We will hold your personal data on our systems for as long as you are a member of Municipal Mutual Insurance Ltd and for as long afterwards as it is in the Company’s legitimate interest to do so or for as long as is necessary to comply with our legal obligations. We will review your personal data every year to establish whether we are still entitled to process it. If we decide that we are not entitled to do so, we will stop processing your personal data except that we will retain your personal data in an archived form in order to be able to comply with future legal obligations.

5.Your rights

5.1You have rights under the GDPR:

(a)to access your personal data
(b)to be provided with information about how your personal data is processed
(c)to have your personal data corrected
(d)to have your personal data erased in certain circumstances
(e)to object to or restrict how your personal data is processed.
(f)to have your personal data transferred to yourself or to another business in certain circumstances.

5.2You have the right to take any complaints about how we process your personal data to the Information Commissioner:
Information Commissioner's Office
Wycliffe House Water Lane
Cheshire SK9 5AF
Tel: 0303 123 1113

Privacy policy for website users of this site

This statement, set forth below, is our website privacy statement for Municipal Mutual Insurance Ltd. Here we describe the practices we follow to respect the privacy of all visitors to Our Site.

In this statement, personal information means data which relates to an individual and which identifies that individual, either directly or indirectly, such as your name or your contact information.

If you have any questions regarding the processing of your personal information, please the company on 0207 821 6444.

Collection, use, disclosure, choice

Registration is not required for you to use Our Site. If you are merely a visitor, we do not collect any personal information about you.


Municipal Mutual Insurance Ltd works to protect the confidentiality and security of information it obtains in the course of its business. Access to such information is limited and policies and procedures are in place, designed to safeguard the information from loss, misuse and improper disclosure.

Controlling your personal information

Municipal Mutual Insurance Ltd does not collect or compile personal information.


We don't use cookies to collect personally identifiable information about you.

What is a cookie?

A "cookie" is a technology that allows a website to store tokens of information in your browser whilst using a website. Cookies are not used to determine the personal identity of anyone who is merely visiting a website. They serve to help track traffic patterns to determine a user’s preferred location and language.


This website is not intended for use by children. We understand the importance of protecting children’s information, especially in an online environment, and we do not knowingly collect or maintain information about children.

Changes to this privacy statement

Municipal Mutual Insurance Ltd may change this privacy statement as needed. If changes to the statement are made, please note that it may take up to 30 business days before new privacy practices are implemented. Check this page periodically if you would like to monitor changes.


If you are concerned about an alleged breach of privacy law or any other regulation by Municipal Mutual Insurance Ltd, you can contact us by email or by post at 23 College Hill, London EC4R 2RP, United Kingdom. A Municipal Mutual Insurance Ltd Privacy Officer will be made available to investigate your complaint and give you information about how it will be handled.

If you are not satisfied with the way in which Municipal Mutual Insurance Ltd has resolved your complaint, you have the right to complain to the data protection authority in your country. You may also refer the matter to a court of competent jurisdiction.

Contact us

If you have questions or you do not feel that your concerns have been addressed in this privacy statement, please contact us.

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